Support
Frequently asked questions
Everything people ask before and after ordering the FONENG PX115/PX116 power bank.
They're the same dual-cable design in two capacities: the 10,000mAh version for everyday carry, and the 20,000mAh version for multi-day backup.
No — the USB-C and Lightning cables are built in, plus a 22.5W USB-A port if you want to use your own cable for a third device.
Yes — the built-in USB-C and Lightning cables plus the USB-A port let you charge up to three devices at the same time.
The built-in cables support 22.5W PD and QC fast-charge protocols, so compatible phones charge at their maximum supported speed.
A built-in LCD display shows the exact battery percentage, so you always know how much charge you have left.
Yes, the FONENG PX115/PX116 is National 3C certified.
Express delivery with Aramex takes 1–5 business days anywhere in South Africa. You'll get a tracking number by email as soon as your order ships.
Use the Track Order page with your order number and the email address you checked out with. You can also follow the Aramex tracking link in your shipping email.
Get in touch through the Contact page and our support team will sort it out. Include your order number so we can help faster.
Yes. Unused units in original packaging can be returned within 30 days of delivery.